Helpful Tips when placing a request with the Helpdesk

  1. Be as desciptive as possible about the problem.
  2. Write down any error messages you see when the problem occurs. This can be extremely helpful for the Helpdesk and support person when trying to troubleshoot the issue.
  3. When calling the helpdesk and reporting a problem be ready to give the following information.
    1. Name
    2. Email address
    3. Office telephone number or another number where you can be reached.
    4. Office room number
    5. Department you work in
    6. Employment status (faculty, staff, graduate student, etc.)
  4. If you are going to be out of your office shortly after calling us, please let us know.
  5. If you are calling to request that software be installed on your computer and the software is yours, please leave it with your computer.