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Troubleshoot Printing Problems in Adobe Acrobat and Reader

This document provides troubleshooting suggestions to help you resolve general printing problems in Adobe Acrobat products.

To determine the cause of the printing problem

  1. Print another PDF file, such as the first page of Acrobat Help:
    • If that file prints correctly, the PDF file that doesn't print correctly may be damaged. See "Resolve problems printing a specific PDF file from an Acrobat product" in this document.
    • If the file doesn't print correctly, go to step 2.
  2. Print another type of file (for example, a .txt file) from another application (such as Microsoft Word or WordPad):
    • If that file prints correctly, the problem isn't system-wide--it's specific to the Acrobat product. However, the way Acrobat interacts with the system may affect printing performance. Go to step 3 to eliminate some system-related causes of the problem.
    • If the file doesn't print correctly, the problem is system-wide--it isn't specific to Acrobat or PDF files. The problem could be low system resources, insufficient memory on your printer, or a poor connection between your computer and the printer. Go to step 3 to eliminate some likely causes of the problem.
  3. Restart your computer, and then print a PDF file:
    • If the file prints correctly, your system may have been out of memory or resources.
    • If the file doesn't print correctly, go to step 4.
  4. Turn off your printer for at least 15 seconds to flush its memory, and then turn it back on and print a PDF file:
    • If the file prints correctly, the printer's memory was too full.
    • If the file doesn't print correctly, go to step 5.
  5. Print from another computer:
    • If the file prints correctly, the computer you first tried to print from may be unable to connect to the printer or the network correctly. Contact your network administrator or consult your network documentation.
    • If the file doesn't print correctly, go to step 6.
  6. Print a PDF file to another printer:
    • If the file prints correctly, the computer you first tried to print from may be unable to connect to the original printer because of a communication, hardware, or memory problem. Make sure that the printer is turned on and connected properly, and then run a self-test on it to make sure that it's working correctly. For instructions, see the documentation that came with the printer. You may want to contact your network administrator for assistance.
    • If the file doesn't print correctly, see "Resolve problems printing any file from any application" in this document.

Resolve problems printing a specific PDF file from an Acrobat product

If you have problems printing an individual PDF file, do one or more of the following tasks, printing after each one:

1. Print the PDF file as an image.

Printing the PDF file as an image may enable the file to print, but it doesn't identify the source of the problem; proceed through the guide to identify the source.

Note: When you print a PDF file as an image, it may take longer to print.

To print a PDF file as an image

  1. Choose File > Print, and then click Advanced.
  2. Select Print As Image.
  3. Click OK to close the Advanced Print Setup dialog box, and then click Print.

2. Save the PDF file as a new file.

Resave the document by choosing File > Save As, and giving the file a new name. The Save As command causes Acrobat to rewrite the file.

3. Re-create the PDF file.

Re-create the PDF file to determine if the original PDF file is damaged and causing the problem. Print the original source file to the Adobe PDF Printer, or print it as a PostScript file and then use Distiller to re-create the PDF. If you don't have the original source file, print the PDF file to the Adobe PDF printer.

4. Download the PDF file again.

If you downloaded the PDF file from the web, download it again; it may not have successfully downloaded the first time.

5. Print the PDF file in batches.

Print the PDF file in batches to determine if a particular page, or object on a page, is causing the problem. If you can identify a particular object on a page that won't print, remove or re-create the page or object.

6. Select the default print settings.

Print using the default settings to determine if a variant print setting causes the problem.

To select the default print settings:

  1. Choose File > Print, and then click Advanced.
  2. Choose Acrobat Default from the Settings menu, and then click OK.
  3. Click OK to close the dialog box, and then click Print.
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